Return Eligibility
You must request a return within 30 days of receiving your order. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. If the item shows signs of use or damage, we may deny the return request. Certain items, such as opened software or personalized products, may not be eligible for return.
How to Request a Return
To initiate a return, you must email us at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please allow up to 3 business days for us to process your return request. If your request is approved, we will provide you with a return shipping address.
Return Shipping Costs
You are responsible for the cost of return shipping unless we agree otherwise. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item. If you choose not to use a trackable service, you may not be able to confirm that we received your return.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, you must notify us within 7 days of receipt. Please provide photos of the damage or defect along with your order number in your email to [email protected]. We will assess the situation and may offer a replacement or refund based on our evaluation. Timely communication is essential to resolve these issues effectively.
Contact Information
If you have any questions or concerns regarding our Return and Refund policy, please contact us via email at [email protected]. We are here to assist you and ensure that your experience with ocularhaven.com is satisfactory. Please allow us time to respond, as all communication is conducted via email only.